Frequently asked questions
Find answers about products, shipping, returns, and order support.
Where do you ship?
Free shipping to the contiguous 48 U.S. states. View the shipping policy.
When should my order arrive?
Orders typically prepare in 1–2 business days, followed by an estimated 3–7 business-day transit.
How do I track my order?
When the carrier accepts the package, tracking information is sent to the email used for the order. The first carrier scan may take up to 24 hours to appear.
Can I change my shipping address?
Use the contact form as soon as possible. An address can be updated only before the package enters carrier processing.
What is the return policy?
30-day quality returns. Review eligibility before returning.
What comes with the Pilates board?
The box includes the full-size purple Split Pilates Ab Board, two gray sliding pads, detachable push-up handles, and resistance-band accessories.
How does the Pilates board store?
The center hinge folds the board for upright or compact storage. The folded height is about 53 cm.
What comes with the CloudMist humidifier?
The box includes the CloudMist 6 L humidifier, removable top-fill tank, power base, and care guide.
How do I clean the humidifier?
Unplug the unit, empty the tank, and wipe the wide interior opening regularly. Follow the care guide and never immerse the powered base.
Product support: Contact support